FAQ – My Sambandh

What is Mysambandh?

Mysambandh is a trusted Indian matrimonial platform that helps individuals and families find compatible life partners through verified profiles and dedicated relationship management.

How does the matchmaking process work?

After you create a profile, our team verifies it and starts suggesting compatible matches based on your preferences. You can also search for profiles and send interests.

Is Mysambandh available in all cities?

Currently we operate primarily in Gujarat with branches in Ahmedabad and Gandhinagar. However, our platform is accessible nationwide and internationally.

How do I create an account?

You can register through our website or mobile app using your mobile number. After OTP verification, complete your profile setup to start receiving matches.

How do I edit my profile?

Login to your account, go to Edit Profile section. You can update your personal information, photos, education, and partner preferences. Changes require admin approval.

Can I delete my account?

Yes, you can request account termination from the Settings page. Select a reason and confirm. Your data will be removed as per our privacy policy.

What are the available payment methods?

We accept Cash, Cheque, Card (Credit/Debit), Online payment via Razorpay, and Bank Transfer. All payments are secured with SSL encryption.

Can I get a refund?

Refund requests must be made within 30 days of payment. Processing takes 7-15 business days. Partial refunds may apply based on plan usage duration.

Are there any discounts available?

Yes! We offer seasonal discounts and coupon codes. Check our Offers page or contact your relationship manager for current promotional offers.

Is my personal information safe?

Absolutely. We use industry-standard encryption to protect your data. Your personal details are only visible to verified members as per your privacy settings.

How do I report a suspicious profile?

Click the Report Abuse button on any profile page. Provide details of your concern. Our team reviews all reports within 24 hours and takes appropriate action.

Can I control who sees my profile?

Yes, you can set your photo privacy to Public, Protected, or Private. You can also block specific users from viewing your profile.

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